Naturviv (“we”, “us”, or “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights.
1. Information we collect
- Order information: Name, billing and shipping addresses, email address, payment method details (processed by our payment gateway — we do not store full card numbers).
- Account information: If you create an account, we store your hashed password, order history, and saved addresses.
- Browsing information: IP address, browser type, referring pages, and time on site (via cookies — see Section 4).
- Communication data: Email content when you contact us, including attachments.
2. How we use your information
- Process and fulfill your orders (including subscription renewals).
- Send order confirmations, shipping updates, and policy changes.
- Improve our website and product recommendations.
- Prevent fraud and unauthorized transactions.
- Comply with legal obligations (e.g., tax or recall notices).
3. Sharing your information
We do not sell, rent, or trade your personal data. Limited sharing occurs only with:
- Service providers: Shipping carriers, payment processors (Stripe, PayPal, etc.), and email platforms. They are contractually prohibited from using your data for their own purposes.
- Legal requirements: If required by subpoena, court order, or applicable US federal/state law (e.g., California Consumer Privacy Act).
- Business transfers: In the unlikely event of an acquisition or merger, you will be notified.
4. Cookies & tracking
We use essential cookies (required for checkout) and optional analytics cookies (to understand which products are most helpful). You can disable non-essential cookies in your browser settings, but some site features may not work optimally.
5. Your rights (for US residents)
Depending on your state (e.g., California, Virginia, Colorado), you may request:
- Access to the personal data we hold about you.
- Deletion of your data (except where retention is required for legal or fraud-prevention reasons).
- Opt-out of data sharing for targeted advertising (we do not engage in this practice currently).
To exercise your rights, contact us via our website form with “Privacy Request” in the subject line. We will verify your identity before acting.
6. Data retention
We retain order data for 7 years (tax compliance) and account data until you request deletion.
7. Children’s privacy
Our products are sold to adults 18 years and older. We do not knowingly collect data from children under 13.